Country : India USD
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: 02230770256 We ship to over 120+ countries (0) View
Terms & Conditions

PAYMENTS

How do I pay for my order?
We have a number of payment methods. Choose the one that is most convenient for you. The options are: Online Bank Transfer through your Credit, Debit Card.

How do I pay for my order?
If your payment transaction fails, please contact our Customer Service immediately on 07666225855 / 02230770256 or email us at support@indiacircus.com

SHIPPING AND DELIVERY

Do I have to pay Shipping charges, duties, taxes etc?
Yes, shipping would depend on your shipping location and the product which would be added to your cart while placing your order. For International Orders, Import duty and taxes will have to be incurred by the Customer.

By when will I receive the ordered products?
As you will be placing your order online, with a Credit or Debit card, you will receive an order receipt and product delivery information email once the order is placed.

How do I know whether the product can be delivered to my area?
India Circus is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same.

A few months ago, I had ordered from India Circus and the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pin code is not being recognized. Why so?
There were a few areas and Pin codes that were serviced by India Circus earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pin codes, we won't be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different / alternate address with a serviceable Pin code. Please get in touch with our Customer Service on 07666225855 / 02230770256 or email us at support@indiacircus.com to know which Pin codes are serviceable.

What is the mode of delivery at India Circus?
We have partnered with GATI courier services for the shipment of products across India and we have UPS courier services for international shipments. Depending upon your location and reach, we also make use of several other trustworthy service providers to deliver products.

Why have I received only a part of my order?
As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.

ORDER TRACKING

How do I know if my order has been placed successfully?
Within a few minutes of successfully placing your order, you will receive an email confirmation from India Circus. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.

How do I check the status of my order?
Simply follow the below-mentioned steps:
1. Click on 'Login / Sign Up' on the top left of the page and log in to your account.
2. Go to Track order' on the top right of the website.
3. Enter your Order number and registered Email ID.
4. Click on “Track order” and you can check the status of your order.

CANCELLATION / MODIFICATION

Can I cancel an order?
Though the India Circus website itself does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on 07666225855 / 02230770256 or email us at support@indiacircus.com at the earliest (within 24 hours of placing the order) with your Order No. to cancel it. If your order has not been processed, we can cancel it and refund the amount as India Circus Credits.

Can I modify or change my order?
Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order; simply call 07666225855 / 02230770256 or email us at support@indiacircus.com. They will also be happy to help you if you want to update your shipping address. Remember to be as quick as possible and contact our Customer Service at the earliest for anything like this.

Can I mix and match items from different sets and collections? In other words, can you personalize a set?
Sorry, that's not possible. We cannot personalize things. The exact set, as shown on the India Circus website, will be delivered to you.

How do I contact India Circus' Customer Service Team?
You can get in touch with our Customer Service by sending us an email to support@indiacircus.com or can call us on 07666225855 / 02230770256 between 10 a.m. and 7 p.m. IST

RETURNS POLICY

1.What is the Friendly Returns policy of India Circus?

At India Circus, we understand how much you value your every purchase and for us a good customer experience is utmost important. Hence, to fulfill our word, we are committed to making your shopping experience with us as delightful as possible.
Even after this if you are not fully satisfied with your purchase, don’t worry as we have an excellent Return policy. The process is pretty simple. All you need to do is raise a return request, within a period of 15 days, from the date of delivery following the below steps:

  1. You can raise a replacement request by simply calling or customer care number at 07666225855 / 02230770256
  2. You can also raise a replacement by mailing us on our support email id “support@indiacircus.com”.
While you choose any of the above options, we will ensure that you get a resolution at the earliest. At India Circus, we assure you that all products are checked properly before shipping them but even then the product you receive is either Damaged, Defective, or Not as described, our friendly returns policy will solve your problem.

The possible solutions covered in returns policy are:
Replacement / Exchange:-if the product is Damaged, Defective condition or it was not as described, you may request a replacement for that product. Ideally in replacement of an international shipment, we ask the customer to send the images of the Defective/Damaged product. Post confirmation, we request the customer to discard the product which is (Damaged, Defective). We provide replacement of the product once we have received the product images and internal approval is done for the same. Replacement is subject to availability of the product. If the product is out of stock you will either receive either “India Circus Credit Voucher” or a “Refund”(Refund facility will not be applicable in case of product disliked by the customer) of the product amount paid while purchasing. For Product not as described, we issue you “India Circus Credit Voucher” to purchase another product from IndiaCircus website.
Refund:– We also have a facility of refund(Refund facility will not be applicable in case of product disliked by the customer) if we are not able to provide a replacement/exchange of the product ordered in case if the product delivered is (Damaged, Defective).

Note –
If the order value becomes zero on usage of any credit vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will provide you with an “India Circus Credit Voucher” which you can use to redeem any other product of your choice from the India Circus website.

2.How do I return an item purchased on India Circus?

Now with our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days to raise a return request by just following the below mentioned procedures:

Raise a return request by calling our customer number at 07666225855 / 02230770256 or by sending us the return request mail on our customer support email id “support@indiacircus.com “.

Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for either replacement / refund (as per the situation).
Ideally in replacement of an international shipment, we ask the customer to send the images of the Defective/Damaged product. Post confirmation, we request the customer to discard the product which is (Damaged, Defective). We provide replacement of the product once we have received the product images and internal approval is done for the same. Replacement is subject to availability of the product. If the product is out of stock you will either receive either “India Circus Credit Voucher” or a “Refund”(Refund facility will not be applicable in case of product disliked by the customer) of the product amount paid while purchasing. For Product not as described, we issue you “India Circus Credit Voucher” to purchase another product from IndiaCircus website.

Refund:– We also have a facility of refund(Refund facility will not be applicable in case of product disliked by the customer) if we are not able to provide a replacement/exchange of the product ordered in case if the product delivered is (Damaged, Defective).

Note –
If the order value becomes zero on usage of any credit vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will provide you with an “India Circus Credit Voucher” which you can use to redeem any other product of your choice from the India Circus website.
Exceptions:
Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below:

  • If the return request is made after the specified time frame (15 days from the date of delivery).
  • Product is damaged due to misuse, physical damage or any other damage done by human error, etc.
  • Any customer had requested and placed an order for Customized product, than replacement will not be done unless the product is received in a Damaged or Defective condition.
  • Products like Wall Arts and Wallpapers will not be covered under returns as these are customized products.

3.When are returns not possible?

At India Circus, we try our level best to give you the best customer service experience but even though there are certain scenarios where it will be difficult to support returns. The scenarios are as below:

  • If the return request is made after the specified time frame (15 days from the date of delivery)
  • Product is damaged due to misuse, physical damage done by human error, etc.
  • Any customer had requested and placed an order for Customized product, than replacement will not be done unless the product is received in a Damaged or Defective condition.

4.Is there a refund facility available?

Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy.

5.How will I receive my refund / what is the refund policy at India Circus?

Ideally, we would not like our valuable customers to leave unhappy or unsatisfied but even if after all our efforts, a customer is willing to have a refund for his/her order; we do have a facility of refund as per the refund policy described as below:

We provide a refund to the customer if we are not able to provide a replacement/exchange of the product in case the product delivered is “Damaged or Defective.
Once we get a refund request from your end, we process your refund as per the mode of payment you selected while placing your order which is described below:

Prepaid Order (Credit Card/Debit Card/Net Banking)– In this, you will either get the “India Circus Credit Voucher” or the order amount will be remitted back to your card or net-banking account. The process for initiating this takes 1-2 business days however it may take approximately 5-7 business days to get the amount actually reflect in your card / net-banking account.

Important Note – If the order value becomes zero on usage of any credit vouchers or discount coupon codes, for such instances, there will be no refund provided and in return we will provide you with an “India Circus Credit Voucher” which you can use to redeem any other product of your choice from the India Circus website.

 
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You have US$20 in your Account
How to View your Coupons?
1) Click on My Account link on the top of the page.
2) Click on MY SIGNUP COUPONS link within the My Account section, you will now be able to view your coupons.

How to use your Coupons?
1) Browse the website and add a few products you like to your cart.
2) When you Check out enter a Coupon Code e.g."signup1" which is available below & in My Account under MY SIGNUP COUPONS.
The Sign-up Coupon amount will automatically be deducted from your total amount.
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Your Coupons are valid 31st December 2016 on all purchases on Indiacircus.com